ADA and OSHA Essay Example | Topics and Well Written Essays - 250 words

ADA and OSHA - Essay Example Employers should review all existent policies on disabled employees and amend them to align with the ADAAA. This may require the employer to identify circumstances where the company denied a request for accommodation, or asserted that the worker is not disabled as per ADA. Supervisors and the HRM should be adequately trained in order to engage effectively with the detail-oriented interactive accommodation process mandated by ADAAA (Goren, 2010). Employers should be more flexible in implementing policies that pursue ADAAA broader coverage, and more relaxed standards for availing reasonable accommodations and reporting mechanisms. The aim of ergonomics is to minimize stress and eliminate injuries and disorders associated with the overuse of muscles and repeated tasks. OSHA should develop an ergonomic standard that responds effectively to occupational safety and health, and ensure that all business owners have implemented an ergonomics program to prevent or control injuries and illnesses through the elimination of, or reduction of worker’s exposure to musculoskeletal disorder risk factors (Twomey, 2010). The General Clause imposes an obligation to employers to provide workplaces free of recognized hazards by furnishing their employees with employment conditions that are free from probable hazards that might yield death or severe physical harm, whether or not there is an OSHA standard. According to the General Clause, employers must take all available abatement actions that are feasible to eliminate these hazards (Twomey, 2010). In instances where an employer fails to adhere to do this, OSHA can inspect and issue a citation as stipulated by the General Duty

Assignmen From Readings Essay Example for Free

Assignmen From Readings Essay This document includes ACC 340 Week 2 Assignments from Readings ACC 340 Week 2 Individual Assignments From the Readings Write a response to the following assignment from the Core Concepts of Accounting Information Systems text: Chapter 3: Case Analyses (The Dinteman Company) Format your response consistent with APA guidelines. Business Accounting Accounting Information Systems I ENTIRE COURSE Phoenix University Pick out classes that are challenging and interesting to you instead of the ones that people think are very easy. Giving yourself a challenge is rewarding. You are sure to gain more knowledge from tough courses, and you might make connections that will benefit you later on.

FedEx Turnover Rate and Human Resource Strategies

FedEx Turnover Rate and Human Resource Strategies In a recent literature, Bohlander and Snell (2009, PP.93) argued that Employee turnover (rate) or turnover (rate) refers simply to the movement of employees out of an organisation. Actually, it described how long employees tend to stay or the rate of traffic through the revolving door. Low turnover (rate) is helpful to the organisations, which indicated organisations retain employees by different HR programmes (Phillips and Connell, 2003, PP.2). As a common problem, high or low turnover (rate) can be caused by following reasons. 2.2 HR Programs in FedEx 2.2.1 Peer Recruiter Reichert (2010) has written and demonstrated that, in the whole country (U.S.), there are 25 National Recruitment Centers which are developed by FedEx to provide its mangers a much qualified employees during the interview process. Under the direction of regional personnel offices, these centers play the function of screening all applicants. A program called Peer Recruiter was introduced at each of these centers, helping to conduct a professional recruit and to screen applicants. The name of Peer Pecruiter has indicated that the peer recruiters will have a relative working recruit experience when doing an interview for applicants. In this way, the program can not only help select proper recruits, but also provide a chance for applicants to learn more about the expectation of the FedEx and their positions. The retention of FedEx is related with employee relations and recruitment. FedEx really cares about employee and FedEx begins its retention efforts through centralizing the recruitment performance. There are many recruitment centers of FedEx around the world and it develop centers for the managers that with a better qualitied applicant to interview. The recruite program can play the role to help screen applicants and professional recruiters process. 2.2.2 People Service Profits A successful recruitment is certainly important for a company, but the problem is how to retain those applicants. In the opinion of Smith (2009) who is the CEO of FedEx, he said that FedEx has the simple managerial concepts and effective translation them into action. He called them as People-First Philosophy. This philosophy understood by FedEx from these concepts can be defined as People Service Profits which is Purple Promise,- a simple corporate philosophy . FedEx emphasizes that people comes the first, because they believe people make good business sense and the abilities of people are the basic for everything good of FedEx. Therefore, the secret of FedExs success and employees loyalty can be explained as its Employee Friendly HR Practices. (FedEx Express, 2002) 2.3 Programs help to reduce the turnover (rate) 2.3.1 The Recognition and Reward Programs (Motivating Employees) FedEx believes that career advancement is not the only way to increase the growth, and the recognition and reward programs can also work well to reinforce desired behaviour, such as customer focus and quality. Besides, as effective approaches, those programs also keep their employees motivated and to deliver high-quality service. FedEx is willing to acknowledge the efforts of their employees. Because the important function of acknowledgment can motivate and satisfy workforce, as well as stimulate new ideas and cultivate better performance and team spirit. (Global HR, 2008) The Bravo Zulu Program is one of the recognition and reward programs with this goal, recognizing the performance of its employees when they surpass their normal job responsibilities. There are wide recognition approaches, including nonfinancial Bravo Zulu appreciation letters, cash appreciation or noncash awards presented by management, etc. (Shetty, 2011) Shetty (2011) stated that The Suggestion Awards Program is another recognition and reward program in FedEx. Just as the name of the program has implies, employees are encouraged to put forwards ideas to improve companys operations. Of course, those ideas should be about productivity improvement, revenues increasing, lowering cost or promotion of safer working conditions, etc. In FedExs reward process, one of the nice things is that the customer, who has voice in selecting outstanding service, is involved in the process. If the full-time employees have fulfilled service to their customers with full hearts at any time, they will win The Golden Falcon Award. The basis for these awards nominations are consisted of unsolicited internal and external customer letters citing outstanding performance. Every month, the winners of these awards will be announced by company video programs and publications and will receive shares of stock as well as an award. The Five Star Award is FedExs highest award which is given to individuals with outstanding performances. These performances always can materially contribute to profitability, corporation enhancement, and teamwork. Officers, managing directors, managers or senior managers, and non-managerial employees are eligible for the award. (Reichert, 2010 Trimble, 1993) 2.3.2 The Communication Programs The Communication Programs Concepts Open Door Procedure A process for dealing with employee questions or complaints regarding corporate policy Guaranteed Fair Treatment Procedure An employee appeal process for having an issue or complaint heard Survey Feedback Action A key employees relations and satisfaction program Table 3: The Employee Communication Programs The candid communication with the employees has contributed a lot to the successful relationship and retention in FedEx. Smith (2009) emphasized on the thinking of finding the resolution of a problem. He pointed out that enormous times will be spent in dealing with the internal employee response program by FedEx. The most important point in this program is an Open Door Procedure. In the open situation, employees will be encouraged to freely say out and find out solutions to the controversial, disagreeable or contrary problems existing in the current policy. (Reichert, 2010) In Reichert (2010) study, he stated that a relevant fair and open solution to the complaint of the FedExs employees is the Guaranteed Fair Treatment Procedure which involves three basic steps. The first comes to the management review which will have the result within seven days, employees should submit a writer complaint letter to the members of management to describe the issue. Then, the members of management check all the information related to the issue, grasp the facts, make a fair decision and hold an individual meeting or telephone conference to discuss the decision. Finally, the management review will open the decision by writing it in paper, letting the complainant and personnel office know the result. (Reichert, 2010) The second step comes to the officer review. A vice president or a senior vice president of a division is the major conductor. After the result of the first step has came out, the complainants will have seven days to submit a written complaint letter to the officer review, if they disagree about the decision made by the first step. (Reichert, 2010) The last step is the executive review. The complainants can submit their complaints to the Employee Relation Department within seven days. Then the department will investigate, prepare and establish a GFTP case file to the Appeals Board. The Appeals Board reviews all information related to the issues again and makes a decision of supporting or overturning. The Appeals Board will respond to the complainant by written and copy a same one to personnel. As a result, the complainant and company will be bind on the final decision made by Appeals Board. (Reichert, 2010) The Survey Feedback Action (SFA) Program which evaluates the employees relations and satisfaction. From the beginning of the manual survey to online survey, the pattern has been changing. However, there is an important thing which has not changed. Employees participated in this survey, through gathering the results to develop and implement managers corrective action. With the continuous improvement of employee satisfaction, FedEx retains the employees, as a result, the turnover rate will lower. (Trimble, 1993) 2.4 Advantages of the HR programs for employees and FedEx 2.4.1 Advantages of the HR programs for employees Tangible evidence can be found in FedEx, the employees have the chance to know what they will obtain. FedEx strictly insists on a promotion procedure within its policy and career advancement policy. Every employee can be informed the opportunities by the On-Line Computer Job Posting System(Job Change Applicant Tracking System), the notices will be posted throughout the company if the position is open, making everyone see the position demand. The open position is generally taken up by the employee who works inside the company. Unless there are truly no qualified applicants inside, the company will begin to search outside. Therefore, employees have sufficient opportunities to advance in FedEx. Besides, Tuition Refund Program is another popular career advancement tool for employees. With the program, employees who go for further study or training will be reimbursed by company. Many students are employed by the company in the main hub and other locations. (Reichert, 2010) According to the IBS Center for Management Research website (2003), FedEx believes that the employee retention and relation have much to do with the employees development, communication and motivation. Keeping looking for approaches to improve their employee training, FedEx carried out an Interactive Video Instruction (IVI) in 1986. The new information training and test preparation are applying to IVI which contains job knowledge tests for employees twice a year. The most important advantage of this program is that employees can use their spare time to learn and train themselves. Each employee can formulate his or her own learning pace and the training can be repeated as many times as their need. FedEx notes that IVI makes 60% of the training time to be reduced and information to be standardized. The employee compensation is organized to stimulate new ideas, acknowledge individual effort, promote teamwork and encourage outstanding performance. The compensation programs are the blend of benefit plans, pay programs, and quality of the work programs. FedEx Express gives these types of programs with regard to both full time and part time employees, that enable the arrangement of employee can be flexible and support them to have more time with their familises. The most important element attributing to the success is the action. As Smith (2009) said, many local part time jobs are employed by the company as local full time jobs. However, the employees who are senior and from the outside local region will oppress them and hinder the chances for the part timers to advance. A program is set up by FedEx to solve the problem and keep high value employees. Under the program, the part timers will gain credit for local service. 2.4.2 Advantages of the HR programs for FedEx FedEx should implement the People Service Profits Philosophy. The question like what your expectation on me, and what do you expect me to do? always comes first. FedEx uses the Extensive Orientation Program to explain its values to employees and tries to spend sufficient time to answer that question. For FedEx, Smith (2009) thought there are three important things: carrying cargo, letting employees to know its plans and making sure employees to learn that besides earning salary. There must be some ulterior reasons or some higher-level goals of working. It is necessary for employees to set up their goals and receive rewards for their job well done. In addition, employees can also influence the contents which they have done and methods with which they done. (Trimble, 1993) There are two programs used by FedEx to help its employees fit their jobs. The first is Leadership Evaluation and Awareness Process Program which gives a opportunity of the non-managerial employees to seek managerial positions which can help them to learn more about the management job. Besides, the Job Change Applicant Tracking System (JCATS) is also applied to help post job in FedEx, by which employees can know what jobs are open in time. (Shetty, 2011) In 2010, New York Times claimed that the Fortune magazine has recognized the FedEx Corporation as one of the 100 Best Companies to Work For of America. It is the only shipping company that list on the top 100 in Fortune and it has been maintain the position for 10 times in the past 11years. From the analysis, some positive trends emerge, which can be regarded as an interactive functions that are the HR department is doing good things with the purpose of keeping their employees happy, and in turn the satisfied employees are doing better to make profits for FedEx in PSP philosophy. The HRM creates great atmosphere, which brings a competitive advantage and a numerous qualify people into FedEx to make their good contribution to the company. FedExs HRM performance is beyond all of competitors. It is known as a company with very friendly employment system. In addition, 3% of FedExs total expense is put in training programs, which is six times more than other companies, such as Executive Education Programs and so on. Because of those training programs, FedEx can keep its turnover rate at a lower levle than its opponents. (Trimble, 1993) The FedEx survey or action or feedback program is a survey of employee attitudes to act as the GFTP and other communication tools. In order to improve its department ability, management applies the survey to decide their next actions. However, the survey is anonymous for maintaining the fairness of attitudes. In the past 13 years, every group and work unit in FedEx can see the survey in public and management never receive any individual responses. The reason is that all managers must meet, discuss and settle the problems that the employees have been put forwards, in less than six weeks. The manager whose feedback score is low should take the corrective actions to develop and improve themselves to be better. FedEx believes that people may actively involve themselves into the matters of company if they feel their influence to act on the real things.

Huck Finn :: essays research papers

My heart wuz mos’ broke bekase you wuz los’,†(Pg. 85) was what Jim told Huckleberry when he found him again after they had been separated. This is a perfect example of how much Jim sincerely cares about Huck. Huck definitely has a very close and father-like relationship with the runaway slave, Jim. On the other hand, his real father, Pap, is less of a father figure to Huck than a runaway African American slave. Pap is very violent and abusive towards Huck. By looking at Huck’s relationships with Pap and Jim and how they are different and similar in some ways, Huck’s relationship with Pap, and Huck’s relationship with Jim the reader can see how they all relate. Although the relationships between Huck and Pap and Huck and Jim may seem extremely different, they are also quite similar in some ways. Both are father figures for Huck in a way. Although Huck is related to Pap through blood, Jim, who is a slave, cares more for Huck and is more nurturing than Pap is. â€Å"Come in, Huck, but doan’ look at his face - it’s too gashly.† (Pg. 50) Jim said this as he found the body of Huck’s father, Pap. This shows how Jim didn’t want Huck to be upset by knowing that his father is dead. Also, Huck is in danger staying with both of these people. With staying with Pap, Huck is in danger because of his father’s abusiveness. Jim and Pap are also alike because of the fact that both of these people don’t like their place in society. Pap wants to be wealthier and higher up in society, whereas Jim only wants to escape slavery and own himself. Pap is a very violent drunk. He lives on the outskirts of town, and goes into town only to get alcohol and become intoxicated. â€Å"I borrowed three dollars from Judge Thatcher, and pap took it and got drunk, and went a-blow-ing around and cussing and whooping and carrying on; and he kept it up all over town, with a tin pan, till most midnight; then they jailed him, and next day they had him before court, and jailed him again for a week.†, (Pg. 21). This shows further how Pap is a horrible role model for Huck and a drunk. One night, because of his drunken stupor, Pap tried to kill Huck and almost succeeded.

Mind/Body Problem Essay

The mind/body problem is the problem of specifying the relationship between the mind and body. Before further explanation of this issue, it is important to fully understand each term as it is being used throughout this paper. The mind, as I will call it, is representational of the consciousness of an individual. This is to say that the part of a person which determines will and choice, the experiences and sensations are collectively referred to as mind. The body, at times more specifically, the brain, denotes the physical aspects of a person. This is inclusive of the physical mass, neurons responsiveness to stimuli, and physical location. Now, with a more complete understanding of mind and body, one is able to return to the issue of the relationship concerning the two. One way to view this subject is to think of it as defining the relationship of mental states and brain (neural) states. While philosophers have not reached a definitive explanation to this issue, the years have provided ample time for a few prominent theories to develop. It may be thought that science could provide an answer to our problem, though this is not the case. While science may give us insight to different functions of brain states that correlate to mental processes, it does not definitely prove how they are related or why. This can be explained through the point of view perception. Science can give a clear understanding of how the brain functions; it can paint a rich picture of the inputs and outputs. Science may also have the ability to explain what feelings and emotions are. For example, it may be able to explain biting into a summer peach and describe the taste. However, science cannot experience the way a summer peach tastes to me, as an individual. It cannot feel the way I do whenever I think about my mother. This is the difference in the third person perspective (the only one that science is truly able to offer) and the first person perspective of the individual actually experiencing the situation. While it seems as though there is a causal relationship between the mind and body, meaning that the mind affects the body and the body has an effect on the mind, the question still remains as to how this interaction functions and why. It is at this point that philosophers provide different solutions to these questions. The dualist perspective offers that the mind and body are two completely distinct ontological entities, whether in composition, function, or interaction. Conversely, the physicalist argues that the mind and body are both explainable in physical terms because there is nothing more to this world than the physical aspects. This is to say that the mind is of the same stuff as the body because in fact, they are the same. The mind is simply a process of the physical brain. Frank Jackson utilizes a mind experiment in his writing, What Mary Didn’t Know to challenge this thought of physicalism. Jackson asks his readers to imagine a woman named Mary who is confined to a black and white room. She is taught through a black and white screen everything that there is to know about the physical nature of the world. According to physicalism, she knows all there is to know. However, one day Mary is taken outside of the black and white room. At this time, she will learn what it is like to see and experience the color red. According to Jackson, Mary learns something new; something above and beyond all of her physical knowledge of the world. If this is the case, that would result in the fact that there are some things in the world that are not physical things. Jackson’s argument may be structured in a way that clearly defines his point. Mary knows everything physical there is to know about other people. Mary does not know everything there is to know about other people. It follows that there are truths about other people that escape the physicalist’s story. Utilizing the knowledge argument, Jackson asserts that because Mary learned what experiencing the color red is like, that she learned something new and gained knowledge about something outside the physicalist’s argument. This, in Jackson’s perspective, discredits physicalism because if while in the black and white room Mary knows every physical fact, then she must know everything. However, by gaining a new experience and learning something outside of the room, then there are things that cannot be explained physically. Jackson argues that learning on a black and white screen isn’t enough to learn about mental life. It is not enough to learn about the qualia of experiences. These qualia refer to the individual qualitative feelings of an experience. For example, what tasting a ripe summer peach is actually like to experience. Therefore there must be something more to the story. Taking a different view, Colin McGinn offers his perspective on the mind/body problem in his writing, Can we Solve the Mind—Body Problem? McGinn suggests that no, we cannot solve the mind/body problem and therein lies our solution- that we should not be worried about this issue because we will never be able to solve it. McGinn maps out several reasons to support his conclusion. He begins by explaining why previous attempts of explanation have failed to clarify the mind/body problem. McGinn states that previous arguments use one of two tactics. The first is to resort to the use of supernatural means. McGinn says that this is just as â€Å"extreme as the problem†, meaning that proving this premise is just as difficult as the conclusion it is designed to support. Furthermore, he says that other arguments employ the use of explaining mental states through physical properties of the brain. This proves problematic as well. McGinn offers a different avenue, it is what he calls, cognitive closure. He believes that there is a natural explanation for the way in which the mind and body interact with each other but that we, as humans, are closed to its explanation. He proposes his argument in this way: Human minds are similar to biological bodies in which that they have different levels of capacity and cognitive capability. Even though a mind may not possess the cognitive ability to understand a concept, this would not imply that the concept is untrue. He uses the example of the light spectrum. While humans can only view a small portion of the light spectrum, it does not discount the other levels. The same principle may be applied here. Furthermore, an idea may be completely cognitively closed if there is no possibility of any mind being able to understand it. However, the same standard of its truth value remains. McGinn argues that the mind/body problem is an issue that is completely cognitively closed to humans. Therefore, no matter what advancements in science or technology that may occur, it will still never be enough to understand the mind/body problem. This should give humans some peace of mind. McGinn says that there should be not need to worry about solving an issue that can never be solved. Keeping McGinn’s paradigm of thought in mind, once again consider Jackson’s article, What Mary didn’t know. While Jackson seems to offer a strong argument, McGinn may object to it on the basis of his first premise. If the human mind is cognitively closed to certain levels of knowledge, then it is impossible for Mary to learn everything there is to know in her black and white room. In fact, it does not matter where Mary receives her learning, she will never gain complete knowledge. Her limit would reach the level of knowledge in which her brain is cognitively open to her. While it is true that Mary would have the knowledge of everything that humans could possibly understand; she still is not all-knowing. By denying Jackson’s first premise, it renders his argument invalid.

Leadership In Action

A.   IntroductionThe paper to be shown herein particularly highlights the leadership skills of an IT Operation’s Team Chief in a Call Center Agency.   Call Centers are primarily known for assisting clients in facing troubleshooting issues with the client’s computer-operating procedures. Through a phone call from the client, the agents are able to connect themselves with the problem and thus be able to solve the issue though instructional details given over the phone towards the clients.The work of Call Center agents is most likely ranging from 24/7. This means that the shifting of schedules are reshuffled every now and then for the agents to be able to meet the 24-hour operation of the company. Indeed, seeing this situation, it could not be denied that this type of organization certainly needs an enthusiastic set of managers who are supposed to lead the tea, in getting the best results of the company while giving the clients the best service that they ought to recei ve.   In this particular manner, the author of this interview report decided to talk to one of the managers of the said Call Center Agency so as to be able to look deeper on how managers of the said type of organizations keep up with the challenges of meeting the different responsibilities left in their care which includes keeping up with business competition and empowering the workers in giving a quality performance for the entire organization.B.    Manager’s Basic InformationsFor the sake of privacy purposes, the manager noted here in would be referred to as â€Å"Mr. Team Chief†. The said individual agreed with the said title to be used in behalf of his identity to be able to cover his true name. He is among the ten other team chief managers of the IT operations management team. Like the others, he is assigned to a certain pool of agents whom he has to work with everyday. For at least two months, they are given the chance to empower a certain group, then after w hich they are transferred to other groups for the sake of establishing camaraderie among all the workers and inciting better motivational procedures to all the employees. (Goleman, 2000)Each pool of agents consists of at least 15 members each. The organization gives incentive to the agents who are able to reach an 80% performance level with the calls that he or she assists each wee. It is then the responsibility of the Operational Management’s Team Chief to help the employees reach this particular goal. Through assisting them with the difficulties of answering some of the most technical questions, the manager is able to give them the support that they need at work. However, the responsibility of a Team Chief does not end there. Aside from particularly supporting the team, he is also responsible for motivating them in a way that although the work id quite tiring, the agents would feel that what they are working for is all worth the efforts. Facing the different conflicts that the employees engage with every now and then is also left in the care of the team chief to resolve.C.   Organizational Behavior Management SectionIt has been mentioned earlier that the manager interviewed herein is held responsible for motivating, assisting and disciplining at least 15 call canter agents left in his care every time he goes to work. Not to mention that his job also requires him to possess a certain amount of considerable knowledge about IT operations, he also is accountable for having and applying sound judgment when several difficult situations arise. TO breakdown the topics on management that have been discussed by the author of this report with the manager, the following subtitles shall separate the issues basing from their impact on human behavior management procedures:People MotivationIt is the company’s protocol to reward a call center agent who was able to reach at least 80% satisfaction on the calls that he or she received in a week. It is then the r esponsibility of the team chief to assist others in reaching that particular goal. To be able to do so, â€Å"Mr. Team Chief† said that he opt to have empowering meetings 15 minutes before each shift. Once he is on the floor, he makes it a point that he is not just staying in his sit but instead he roams around the work areas of his team and sees to it that they are simply doing the right thing, Once a successful call has been delivered by an agent, he never forgets to acknowledge them and give them commendation. He added that in this job, he learned that making the people feel that they are of great worth to the company and the hard work that they put forward for the organization is given high regard is much better than motivating them in terms of monetary allowances.Punishment and PoliciesSince the shift of the agents is reshuffled every now and then, the organization allows at least a lee-way of three minute on floor preparation before the actual job. This means that the t ime listed on the schedule sheet given to the agents are at least three minutes earlier than the actual hour of operation. Hence, there is no excuse for being late. However, there are at times those agents who simply cannot arrive early because of some circumstances. Hence, what he does is to allow them three times of being late then on the fourth, they are held form work for at least an hour away from their schedule, this way they would not be paid for the first hour of their job even though they would work. This is just among the policies that â€Å"Mr. Team Chief† deals with. He usually deals with this particular problem making it one of the most overused policies in his team.Decision MakingThe usual; decision made by Mr. Team Chief is naturally on the track of whether to consider a call successful or not. The 80% satisfaction in the customer service given by the agents to their clients is scaled by the managers themselves. There is not a machine-based program that determi nes this particular progressive report. Hence, it is in their discretion if they are to flag a certain call successful or a failure. This then subjects them to being highly objective, not being influenced by favoritism and is completely guided by the essence of professionalism in their job. (Collins, 2001).Facing ConflictsAt some point, the employees get stuck with conflicts with each other, particularly because of their individual dispositions at work. Form this particular perspective, Mr. Team Chief tries it so hard to become much objective in listening to the disputes of the employees while trying to assess the roots of the problem. Once the root of the dispute has been resolved, the manager tries to fix the issue through helping the employees see the situation in each other’s perspectives, putting each other in other’s shoe on the aim of helping them see the situation in the implication of values depending on the personality of each employee. (Gottee, 2000)Pursuing the Breaking Ground for TeamworkIt is very important to work as one towards one [particular goal for this type of organization. This is the reason why for the manager, it is important to understand what is it that actually empowers his people to work on their performance in giving their job the best shot that they could provide the clients and the organization as well.   (Brown, 2002)The Implication of Leadership PrinciplesIn the book Spiritual Dimension of Leadership, the authors of the said reading material deliver their points of views on how to develop the intellectual insight regarding and spiritual beliefs. Based on the achievements of the authors Dr Paul D Houston and Dr Stephen L Sokolow, their main points are to express by public education the true meaning of faith in leadership and how to become a more enlightened leader, by having a common purpose and common vision. Through the said book, they discussed their hopes and dreams for themselves as well as for the public ed ucation, for the different leaders and for the world.Their major goal is to build a strong public education that will help the children to easily enhance their skills, and to support the needs of the students primarily with regards the moral and spiritual values. Thru public education, the different kinds of beliefs can easily be discussed in formal and legal ways, and public education is the best opportunity to build different essential concepts that will connect the people within the human society. Another goal that these two authors frequently develop is the â€Å"Dimension of Leadership†, though leadership is a great privilege to a person who has the chance in having the skills needed for it, the authors define the exact value of what are the valuable insights that a perfect leader should have. Also the responsibilities of the leader, which should always be his major priority for the benefits of his community; this will lead to a wellness and successful organization in th e society that he serves. Wise leadership in spiritual, moral, and educational program is one of the major keys in a certain country’s future success; it is the best way to create a fruitful result that can give hope to the citizens of a particular society.Moreover, in order to build and have better leadership status in the future, the authors of book entitled â€Å"Spiritual Dimension of Leadership† provide some important guidelines that will fit to the prospective leaders. They offer the eight key principles that can lead to a prospective leader to become a valuable and enlightened leader, it is important to discussed this eight key principle in order to understand and enlightened the important point of views on how to become a better leader and spiritual adviser to the societies and communities. These are the following guidelines that a prospective leader should have to seriously apply and understand carefully in order to empower his leadership.Intention- In leaders hip it is important to know what is the real intention of the leader in his activities and programs, because all the related activities that are usually directed by the leader and provided by the members will always reflect his physical and moral values.Attention- A true leader must always visualize the needs and benefits of his team; in order to develop a progressive idea the leader should always give his full attention to the programs and activities that are very beneficial to the community.Unique Gifts and Talents- Special skills and talents are God given gifts to every individual; it is also temporarily stored to human body, by building and developing a set of better programs and activities, leaders are extending their best to use their skills and intellectual thinking to provide a humanistic and unbiased leadership to his community.Gratitude- Leadership is not all about the giving of commands and duties, in order to achieve the main goal; an acting leader should have an interpe rsonal emotion, greater acceptance, and dipper appreciation for handling a serious obligation, also by receiving a lively sense of favors grateful acceptance is also required in order to have a better leadership practice application.Unique life lessons- Though leadership is always creating some comparisons, developing uniqueness is a big factor to create a better relationship towards other members, by using personal experience to provide a useful knowledge, â€Å"Unique life lessons† is a big contribution in having an enlightened leader.Holistic Perspective- This kind of principle is also required to inspire the members to also achieve their goals. By emphasizing the importance of the members in the society, through the implementations of the holistic perspective true leadership will be more effective.Openness- To achieve a wise leadership especially in education, openness is a big impact to create a better leadership. Leaders should always be open-minded in terms of the idea s and theories that are represented by the members of the public constituents. Any problems should seriously be discussed properly.Trust- The most important things that the leaders in spiritual and educational area should apply is trust, leaders should always create their different perspectives as well as the progressive idea on how to lead a certain group; however, trust is the major factor in continuously aiming and becoming a leader. However, trust remains to be the core reason needed for the leadership skill applications to be successful enough for the organizations being served.If the insights written within the pages of the book being discussed in here will always prevail within the society’s leaders, it could be easily expected that better days are ready to come ahead as the future generation of human civilization sprouts out to serve the different countries around the globe. The book indeed provides the most necessary inspiration that leaders need to posses in leading the nation or any other social organization, trust and knowledge that would lead to a more successful future and a more effective leading procedure.ConclusionFrom this particular presentation, it could be noted that managers are expected to deal with different arenas considering human resource empowerment as well as improving their performance level for the sake of establishing a fine reputation for the organization through the works of the agents. It is very much appealing how Mr. Team Chief insisted on the fact that what managers usually forget is that the motivation needed to fire up the interest of the workers in performing at their best is not at all times based on monetary measures. Sometimes, simply acknowledging them for a job well done already does the trick of motivating them to work well. The sincerity of the manager to help the employees bring out their best makes the essence of management a real gift to any business organization.Interviewee:Patrick Mendoza. (2007) Clie ntlogic Philippines. (Online Interview Through Chat Permission from the Clientlogic Administration). Loakan, Baguio City, Philippines.Further Readings:Collins, J. (2001). Level 5 leadership: the triumph of humility and fierce resolve. Harvard Business Review, 79(1), 67-76.Goffee, R. & Jones, G. (2000). Why should anyone be led by you? Harvard Business Review, 78(5), 62-70.Goleman, D. (2000). Leadership that gets results. Harvard Business Review, 78(2), 79-90.Brown, L. M. (2002). Click here  to access a review of Kouzes and Posner's book, The Leadership Challenge.Paul D. Houston , Stephen L. Sokolow. (2006). The Spiritual Dimension of Leadership: 8 Key Principles to Leading More Effectively. Corwin Press.